Privacy Policy
PRIVACY POLICY::
INTRODUCTION:
When you Visit our Web Site www.ducksoupvisas.com Or use our applications or visit our web site this Privacy Policy, guide our interaction with the users (hereinafter referred “We” “US” “Company” “Our”).
This Privacy Policy explains who we collect, use and disclose your information. Please read this policy carefully. If your do not accept terms as described in the Privacy Policy, do not access this site or our products.
USER CONTENT:
We collect personal information about our users in order to provide our products, services, and customer support to the Users. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone.
When you disclose your Personnel information or data through our website and other modes you are agreeing to the terms of as described in this Privacy Policy and expressed consent to use your Personnel information or data as detailed herein.
USER CONTENT:
We collect personal information about our users in order to provide our products, services, and customer support to the Users. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone.
When you disclose your Personnel information or data through our website and other modes you are agreeing to the terms of as described in this Privacy Policy and expressed consent to use your Personnel information or data as detailed herein.
HOW THE INFORMATION ARE COLLECTED:
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings, from the sources available in public and through our partners.
- What we information collect or process the following information
Account Details - password
Contact Details - email address, phone number
Location Details - physical address, billing address, timezone
Identity Details - full name, proof of identity (e.g. Aadhar, drivers licence, passport. PAN card), proof of address (e.g. utility bill)
Financial Information - credit card details, wire transfer details, payment processor. IT Returns and Bank Details and statements
User Generated Content - transaction descriptions, transaction attachments
- What information collected from the public sources.
Contact Details - email address, phone number
Location Details - Physical Address, billing address,
Financial Information - transaction details, payment account details (wire transfer details
User Generated Content - transaction description
- What information collected from our Partners.
Our partners may create transactions on your behalf, in these situations the information that can be provided is the same as the information we may request, collect and process from individual users. Whilst our partners' platforms will be governed by their own privacy policy, any personal information that is transferred to our platform will be treated and protected as though it was submitted by a user.
The specific platform and product, service, or support you interact with may affect the personal data collected.
- What information collected automatically or without our request:
In some situation users may provide us with personal information without we requesting for it, or through means not intended for the collection of particular types of information.
Our websites may automatically collected information like your IP address, browser type and time spent on various pages in our site. If you are using your mobile phone, the information of your device type, model manufacture and location may also be collected. This information is not personalized or identifiable to each user, and is not connected to the Personal Data that choose share with us.
HOW THE PERSONAL INFORMATION IS USED
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
- To provide the service or product you have requested;
- To facilitate the creation of Service Agreements between you and the company;
- To answer enquiries about our services, or to respond to a complaint;
- To promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
- To comply with legal and regulatory obligations;
- If otherwise permitted or required by law; or
- For other purposes with your consent, unless you withdraw your consent for these purposes.
- The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
When a user has given consent;
- When necessary for the performance of a contract to which the user is party;
- Processing is necessary for compliance with our legal obligations;
- Processing is necessary in order to protect the vital interests of our users or of another natural person;
- Processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.
HOW SECURE YOU PERSONNEL DATA
We provide at most priority in preserving personnel information, integrity and maintaining confidentiality. Any personal information and/or business proprietary material that are disclosed will be kept highly confidential.
All information given to us by you, is kept strictly confidential and on a need-to-know basis and is well protected. You can be assured that your personal information is used only by our trained staff for the work purpose that you engaged us to do.
We are required, under the Applicable Data Protection Law, to implement appropriate technical and organizational security measures to ensure your Personal Data is properly protected. These measures are designed to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
When storing Personal Data electronically, we use encryption measures, as propriate, to help ensure this Personal Data is secure. have put in place organizational measures and procedures designed to deal with data security breaches and our staff is trained on the actions to take in the event of a security breach. This involves who to contact immediately, who is in charge of the investigations that follow, and who escalates the incident to the related supervisory authority and to affected individuals, where necessary. In any case, where required by Applicable Law, we will inform the supervisory authority and the affected Data Subjects.
We will not use your e-mail address for any purpose, and not disclose it without your permission. Without your information will not be used for marketing or solicitation and it is never sold or given to anyone for these purposes.
We never share any with any other person or organization with your information except those government agencies involved in your immigration process.
We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our Drivers, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties may have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.
Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy. In some situations, users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.
WHEN WE DISCLOSE YOUR PERSONNEL DATA:
We will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.
WHO SHOULD COMPLAINT
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer in the Email id contact@ducksoupvisas.com